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Review Your Shopping CartComparison of needle felting machines Shipping, Payment & Return Policy About Denise
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Shipping Policy:We normally ship using Priority Mail. We are now using a flat rate shipping charge of $5.50 for all orders. We ship in the US and to US Military Service Personnel at APO/FPO addresses overseas as if they were in the US. We make every effort to ship within 24-48 hours of the receipt of your order if it is received on Monday through Friday. If, for some reason, we anticipate a delay in shipment, we will notify you by email and provide an expected shipment date. We do not backorder items, so we may hold a shipment if we expect a product to arrive within 48 hours. If the delay is expected to be longer, we will offer to hold your shipment until the item arrives, or remove the item from your shipment.If you live outside of the US, please contact us for your appropriate shipping charges. We will give you some options for shipping to keep your shipping costs within reason. We will ship needles (both cut and uncut) international and can normally ship needles for $12.50 for most countries and for $10.00 total for Canadian orders. If you use a credit card, we will add the additional shipping charge before processing your credit card payment. If you pay by PayPal and do not include the additional shipping, we will send you an invoice for the additional shipping. We will delay your order until we receive the payment for the additional shipping.
Payment Policy:We are now accepting Visa, Mastercard, American Express, and Discover cards directly through our secure shopping cart. If you wish to pay by credit card by phone, please choose this option and we will call you to obtain your credit card number. We will continue to accept PayPal as well. We ship by the next business day following receipt of notice from PayPal that the payment has been received. Please be advised that it you use PayPal and pay using a checking account, it may take as long as 4 business days for PayPal to clear your payment.
Return Policy:If we make a mistake in your order, please let us know by emailing us at tryourdesigns@aol.com. If we ship an incorrect product, we will be glad to replace the product at no additional cost to you and will pay for you to ship the incorrect product back to us. If you wish to return an item for any other reason, we will not refund any shipping and handling expenses. Please be sure to contact us by email PRIOR to returning any item to us to obtain information on the return process.If any of our policies causes a problem for you, please contact us by email and explain the circumstance and we will do our best to accommodate you needs. |